Customer service
Refund policy
Last updated:
We want you to love what you order from Rugs Bhadohi. If something isn’t right, we’re here to help.
14-day return policy
We offer a 14-day return window on all eligible products. That means you have 14 days from the date you receive your order to request a return.
Important: Customized or made-to-order products are not eligible for return or refund, unless they arrive damaged or defective.
Eligibility for returns
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused and uninstalled
- Be returned in its original packaging
- Include the receipt or proof of purchase
How to start a return
To initiate a return, please contact us with your order details:
- Email: support@rugsbhadohi.com
- Phone: +91 98765 43210 / +91 98765 43211
- WhatsApp: +91 98765 43210
Once your return request is approved, we’ll share clear instructions on how and where to send the product.
Returns sent without prior approval will not be accepted.
Damaged, defective, or wrong items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged product
- A defective item
- The wrong product
Contact us immediately so we can review the issue and resolve it quickly.
In such cases, only returns are accepted. Exchanges are not available for damaged or defective items.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval status.
- If approved, you will receive a 100% refund
- Refunds are issued to the original payment method within 10 business days
Please note: your bank or card provider may take additional time to process and reflect the refund.
If 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@rugsbhadohi.com.
Need help?
For any questions regarding returns or refunds, feel free to reach out. We’re always happy to assist you.
- Email: support@rugsbhadohi.com
- Phone: +91 98765 43210 / +91 98765 43211